The combination of help desk management and remote troubleshooting significantly helps to reduce the time needed to resolve tickets-all from a single console.ĭameware Remote desktop support tools also let admins save session details, add screenshots, and create an audit trail for help desk requests. Admins can also move files from one device to another remotely while managing multiple Active Directory objects and domains.Īnd for expanded B2B support, Dameware remote desktop support tools seamlessly integrate with SolarWinds Web Help Desk ®, allowing admins to initiate remote connections directly from help desk tickets. Dameware remote desktop management tool can run network diagnostics while accessing system properties, configuration, and installed software. For example, the Dameware RDP admin tool allows admins to start and stop services and processes and edit registries, as well as view and clear event logs.
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Dameware Remote Support offers built-in Remote Admin Tools for performing numerous Windows administration tasks.
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To help IT admins quickly identify and address problems, remote desktop administration tools let teams troubleshoot computers without initiating full control sessions.
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The Dameware remote desktop management software allows IT professionals to investigate and troubleshoot problems on any device from anywhere, making Dameware a safe and productive business tool with advanced admin features, such as unlocking user accounts and resetting passwords, creating or editing users, security groups and organizational units or editing group policies. And customer devices may be outside of your network altogether. Why is remote desktop administration important?įor many networks, big and small, network-connected computers and other devices, such as tablets and mobile phones, are not always physically located in the same place.Technicians can use unattended sessions when they support employees working from home or outside your company’s network, including B2B clients.īy providing different options for quickly and easily connecting with network-enabled devices, Dameware offers remote desktop administration tools built to fit networks of any size, even those spread out across multiple locations, including B2B customers outside your network. With this connection type, there’s no need for the end-user to actively engage in the support sessions, and it’s especially useful when technicians will likely need to access the device in the future. In the second type of session, an unattended session, IT admins can choose from the list of hosts displayed in the Dameware admin tool. IT admins can use these attended sessions in cases where they rarely or will likely never support the user again in the future. The session disconnects when either the technician or the customer ends the session. In an attended session, a Dameware technician initiates an attended session from within the Dameware remote desktop management tool on an as-needed basis. To best support end-users and quickly resolve issues, Dameware remote desktop support tools offer two types of remote host internet sessions. Adopting easy-to-use remote desktop management software helps make troubleshooting a critical incident faster, no matter where network issues arise. Using Dameware Remote Support ® for remote desktop administration, IT professionals can access network-connected computers and devices regardless if they’re powered off, sleeping, hibernating, or crashed, thanks to built-in Intel vPro with Intel Active Management Technology or Wake-on-LAN (WoL) support capabilities. This remote desktop administration tool enables IT teams to offer better access support by allowing IT admins to connect instantly to any computer or device on their network, regardless of location, with only a few clicks. SolarWinds ® Dameware ® remote desktop management software offers affordable, reliable support to end users anywhere, anytime (including B2B clients) for simplifying and optimizing remote desktop administration. How does remote desktop administration work in Dameware?.
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