*** If you have a problem with a personalized item, custom order, or a clearance/discontinued item, drop us a note, and we'll do our best to make it right for you. Several types of goods are exempt from being returned: For items damaged in transit, see instructions further below. To be eligible for a return, your item must be unused and in the same condition that you received it.
In such cases, we might be able to offer you store credit, the amount of which will be determined on a case by case basis. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. For Wholesale return policies, please refer to the back of your Wholesale Order form. If you're unhappy with your purchase, you may return it within 30 days (from the shipping date) with NO RESTOCKING FEES for all direct to consumer sales. We at Buckaroo Bling want to make our customers happy. In the unfortunate case your order arrives damaged due to improper handling in transit, please make sure to provide us with photos of both the damaged item and damaged packaging when you request a return and/or refund, so we can get your refund or exchange to you as quickly as possible. We however can't guarantee the way a shipping carrier may handle your package. Please note that we package all items to protect them from potential damage in transit in the best possible way.
TITANIUM EARRING HOOKS FULL
If it happens that you want to return an item you purchased from us, read the Returns policies listed below, then, if your item qualifies for a return, send us an email through Get In Touch page to receive full return instructions. We generally respond to all email communications within 24 hours during the work week and within 48-72 hours on weekends and holidays. If you need your order shipped in less than 3 business days, please send us a message through our Get In Touch page immediately after placing your order, then watch your email for our response. Make sure to add to your list of safe emails lest our emails end up unseen in your spam folder. If anything happens that would require a longer handling time, you'll be notified by email. We aim to ship your orders within 1-3 business days from the date of your purchase, and our regular shipping days are Mondays, Wednesdays, and Thursdays.
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